Effective Date: June 2025

OUT OF OFFICE CANDLE LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share personal information via our website ooocandle.com (the "Site") and any related products and services (collectively, the "Services"). This policy complies with applicable privacy laws including those of the United States, New Jersey, the GDPR, and the CCPA where relevant.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Identifiers: Name, email, phone, shipping and billing address
• Account Info: Login credentials, order history
• Payment Info: Card details (processed securely via third-party gateways)
• Usage Data: IP address, browser, device type, referral URLs, pages visited
• Cookies & Tracking: Data collected through cookies, pixels, and similar tools
  
  

We collect this information:

• Directly from you (e.g., forms, checkouts)
• Automatically as you use our Site
• From third-party providers like Shopify, Klaviyo, and payment processors
  
  

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Fulfill orders and process payments
• Send transactional and promotional communications
• Provide customer support
• Improve the Site and Services
• Comply with legal requirements
• Prevent fraud and abuse

3. SHARING YOUR INFORMATION

We share your data only as necessary with:

• Shopify (store platform)
• Payment processors (e.g., Stripe, PayPal)
• Email/SMS service providers (e.g., Klaviyo, Attentive)
• Logistics partners for order delivery
• Legal authorities if required
  
  

We never sell your personal information.

4. COOKIES & ANALYTICS

We use cookies and similar technologies to:

• Power eCommerce functionality
• Analyze usage to improve performance
• Personalize your shopping experience
  
  

You can control cookies via your browser. Learn more at: https://www.allaboutcookies.org/

5. TEXT & EMAIL MARKETING

If you opt in, we may send:

• Promotional SMS or emails (e.g., new product drops, exclusive offers)
• Abandoned cart reminders
  
  

To opt out:

• Text "STOP" to unsubscribe from SMS
• Use the unsubscribe link in any email
  
  

6. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access or correct personal data
• Request deletion of your data
• Opt out of marketing communications
• Lodge complaints with regulators
  
  

To exercise any of these rights, contact us at: admin@ooocandle.com

7. SECURITY & RETENTION

We use secure technologies (SSL, PCI-DSS compliant platforms) to protect your data. We retain your information only as long as necessary for order fulfillment, customer service, legal compliance, and analytics.

8. INTERNATIONAL DATA TRANSFERS

If you're located outside the U.S., your data may be transferred to and processed in the U.S. We use standard contractual clauses and secure platforms to ensure legal compliance.

9. CHILDREN'S PRIVACY

Our Site is not intended for children under 13. We do not knowingly collect data from minors.

10. LINKS TO OTHER SITES

We may link to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The effective date will be updated, and we encourage you to review the policy regularly.

Contact Information:

OUT OF OFFICE CANDLE LLC

Email: admin@ooocandle.com