FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
Where do you ship?
We currently ship across the U.S. However, for changes and updates, stay tuned by joining our mailing list.
How much is shipping?
Shipping is free on orders over $49, for orders under, a flat rate of $5.95 is charged.
How long will it take to get my order?
Most orders ship within 2–3 business days. Once shipped, you’ll receive tracking info and can expect delivery in 3–7 business days, depending on your region.
Do you offer expedited or international shipping?
Not at this time but perhaps in the future. For changes and updates, stay tuned by joining our mailing list.
RETURNS & EXCHANGES
What’s your return policy?
Check out our https://ooocandle.com/pages/return-policy page for more dets!
My candle arrived damaged — what do I do?
Email us at admin@ooocandle.com with your order number and reason for return with a photo. We’ll send you the next steps!
How long will it take to get my order?
Most orders ship within 2–3 business days. Once shipped, you’ll receive tracking info and can expect delivery in 3–7 business days, depending on your region.
Do you offer expedited or international shipping?
Not at this time but perhaps in the future. For changes and updates, stay tuned by joining our mailing list.
PRODUCT & INGREDIENTS
What are your candles made of?
Our candles are made with a natural soy-coconut wax blend, 100% cotton wicks, and fine fragrance oils — always phthalate and cruelty-free, made in the USA.
Where are your candles made?
Every candle is hand-poured in Hoboken, NJ using small-batch methods that allow us to focus on detail and consistency. From wax to wick to glass — we work with trusted partners to ensure everything feels intentional, high quality, and designed to bring a bit of calm into your day.
Are your candles safe to burn?
Our candles are formulated to meet the highest safety standards. We comply with IFRA (International Fragrance Association) guidelines to ensure our fragrance levels are safe for home use.
As always, we recommend trimming your wick before each burn and never leaving a candle unattended for a clean, safe experience.
How long do your candles burn?
Our 8 oz candles burn for approximately 50 hours, with proper care of course.
Why does my candle wax look slightly uneven, yellow in color, or frosted?
Totally normal with natural waxes and doesn't affect performance — it’s part of the charm of a hand-poured candle.
BRAND & MISSION
What makes your brand different?
We design candles inspired by landscapes — both real and imagined — turning everyday rituals into artful escapes. Every scent tells a story, and every purchase supports a deeper mission of mindfulness, creative expression, and global care.
How does my order support Ukraine?
A portion of every sale supports direct aid efforts in Ukraine. In late summer 2025, we traveled on our first mission trip and deepened our involvement to help light the way forward for those in crisis. Stay tuned for more!
SUSTAINABILITY
Can I reuse my candle glass & lid?
Yes! Our vessels are designed to live on — whether as a pen/toothbrush holder, mini vase, or whatever else your space needs. They're easy to clean: just wipe out any leftover cooled wax with a paper towel, pop out the wick base with a spoon, and wash the jar with soap and water (avoiding the art label).
*Bonus: our candle lids double as coasters for your favorite drinks!
What do I do with the packing peanuts?
Good news — our packing peanuts are 100% biodegradable. Just run them under water and watch them dissolve! Zero guilt, zero waste.
What do I do with the packaging?
Nearly all of our packaging is recyclable or reusable. The candle box, shipper, and insert can go straight into your paper recycling. We design every detail with care — for you, and for the planet!
CANDLE CARE
How do I get the cleanest burn?
- Let the wax pool reach the edge on the first burn, to prevent tunneling
- Trim your wick to ¼ inch before each burn
- Don’t burn candle for more than 4 hours at a time
- Ensure your space is free of draft to prevent fragrance travel
What if my candle tunnels or burns unevenly?
A full first burn usually prevents tunneling. If it happens, gently warm the top with a hairdryer or the foil-wrap trick to reset the wax.